A comprehensive list
of all features
All In One Chat Inbox
All In One Chat Inbox
Listen to what your customers have to say
Listen to what your customers have to say
All chats at one place
Improve the efficiency of your team and streamline workflows for better customer engagement.
AI response composer
Improve response time, quality and accuracy of replies using AI response composer. You can generate an AI response for a specific message or the entire chat.
Assign conversations
Bring-in the right person for the job. Streamline the hand-over and resolve without breaking communication.
Template replies
Don’t leave your valuable customers hanging. Custom templates for quick replies & faster response rates.
Media support
Add documents, videos, and images in your replies for clarity and better customer engagement.
Rich engagement
Rich cards - Send rich messages with embedded call to action buttons. Quick documents - Don't upload same media again and again. Save and reuse with quick documents.
Custom notes with AI summary and labels
Kick-start your sales funnel or initiate the support & complaint resolution process with relevant context.
All chats at one place
Improve the efficiency of your team and streamline workflows for better customer engagement.
AI response composer
Improve response time, quality and accuracy of replies using AI response composer. You can generate an AI response for a specific message or the entire chat.
Assign conversations
Bring-in the right person for the job. Streamline the hand-over and resolve without breaking communication.
Template replies
Don’t leave your valuable customers hanging. Custom templates for quick replies & faster response rates.
Media support
Add documents, videos, and images in your replies for clarity and better customer engagement.
Rich engagement
Rich cards - Send rich messages with embedded call to action buttons. Quick documents - Don't upload same media again and again. Save and reuse with quick documents.
Custom notes with AI summary and labels
Kick-start your sales funnel or initiate the support & complaint resolution process with relevant context.
Review and Review Booster
Review and Review Booster
Manage feedback and measure your brand’s image
Manage feedback and measure your brand’s image
All reviews at one place
Manage your brand’s reputation & never miss out important feedback from across different platforms.
AI response and review reply bot
Use powerful AI to compose responses for your reviews. Customizable cross channel review reply bot will reduce upto 80% of your workload.
Request reviews
Earn more reviews, get more visibility. Help your customers leave a review in 1 click instead of 10.
Template replies
Save valuable time with template replies. Send out custom thank-you notes and resolutions for reviews.
Assign reviews
Bring-in the right person for the job. Assign employees for resolving issues and taking up the conversation.
Custom notes with AI summary and labels
Find what you want, when you need it. Prioritize important reviews & add context with custom notes.
All reviews at one place
Manage your brand’s reputation & never miss out important feedback from across different platforms.
AI response and review reply bot
Use powerful AI to compose responses for your reviews. Customizable cross channel review reply bot will reduce upto 80% of your workload.
Request reviews
Earn more reviews, get more visibility. Help your customers leave a review in 1 click instead of 10.
Template replies
Save valuable time with template replies. Send out custom thank-you notes and resolutions for reviews.
Assign reviews
Bring-in the right person for the job. Assign employees for resolving issues and taking up the conversation.
Custom notes with AI summary and labels
Find what you want, when you need it. Prioritize important reviews & add context with custom notes.
AI Chat and Review Bots
AI Chat and Review Bots
Listen to what your customers have to say
Listen to what your customers have to say
One bot for all channels
Improve the efficiency of your team and streamline workflows for better customer engagement.
Buttons for responses
See & learn what you are doing right. Or better yet, learn what you are doing wrong and take timely action.
Intelligent handover
See & learn what you are doing right. Or better yet, learn what you are doing wrong and take timely action.
Capture intent and skip steps
Add documents, videos, and images in your replies for clarity and better customer engagement.
Auto contact creation
Monitor your team’s performance and add accountability in managing customer interactions and social chats.
Auto labelling & custom fields update
Reports with insightful information tailored for your requirements. Detailed analytics that others cant provide.
One bot for all channels
Improve the efficiency of your team and streamline workflows for better customer engagement.
Buttons for responses
See & learn what you are doing right. Or better yet, learn what you are doing wrong and take timely action.
Intelligent handover
See & learn what you are doing right. Or better yet, learn what you are doing wrong and take timely action.
Capture intent and skip steps
Add documents, videos, and images in your replies for clarity and better customer engagement.
Auto contact creation
Monitor your team’s performance and add accountability in managing customer interactions and social chats.
Auto labelling & custom fields update
Reports with insightful information tailored for your requirements. Detailed analytics that others cant provide.
Marketing Campaigns
Marketing Campaigns
Manage feedback and measure your brand’s image
Manage feedback and measure your brand’s image
All reviews at one place
Manage your brand’s reputation & never miss out important feedback from across different platforms.
AI response and review reply bot
Use powerful AI to compose responses for your reviews. Customizable cross channel review reply bot will reduce upto 80% of your workload.
Request reviews
Earn more reviews, get more visibility. Help your customers leave a review in 1 click instead of 10.
Template replies
Save valuable time with template replies. Send out custom thank-you notes and resolutions for reviews.
Assign reviews
Bring-in the right person for the job. Assign employees for resolving issues and taking up the conversation.
Custom notes with AI summary and labels
Find what you want, when you need it. Prioritize important reviews & add context with custom notes.
All reviews at one place
Manage your brand’s reputation & never miss out important feedback from across different platforms.
AI response and review reply bot
Use powerful AI to compose responses for your reviews. Customizable cross channel review reply bot will reduce upto 80% of your workload.
Request reviews
Earn more reviews, get more visibility. Help your customers leave a review in 1 click instead of 10.
Template replies
Save valuable time with template replies. Send out custom thank-you notes and resolutions for reviews.
Assign reviews
Bring-in the right person for the job. Assign employees for resolving issues and taking up the conversation.
Custom notes with AI summary and labels
Find what you want, when you need it. Prioritize important reviews & add context with custom notes.
Contacts Centre
Contacts Centre
Listen to what your customers have to say
Listen to what your customers have to say
All insights at one place
Comprehensive insights about your brand’s performance in one place, for better decision making.
Channel wise indepth analytics
See & learn what you are doing right. Or better yet, learn what you are doing wrong and take timely action.
Labels : Counts based on type
Add documents, videos, and images in your replies for clarity and better customer engagement.
Employee performance monitoring
Monitor your team’s performance and add accountability in managing customer interactions and social chats.
Detailed custom reports
Reports with insightful information tailored for your requirements. Detailed analytics that others cant provide.
All insights at one place
Comprehensive insights about your brand’s performance in one place, for better decision making.
Channel wise indepth analytics
See & learn what you are doing right. Or better yet, learn what you are doing wrong and take timely action.
Labels : Counts based on type
Add documents, videos, and images in your replies for clarity and better customer engagement.
Employee performance monitoring
Monitor your team’s performance and add accountability in managing customer interactions and social chats.
Detailed custom reports
Reports with insightful information tailored for your requirements. Detailed analytics that others cant provide.
Survey
Survey
Manage feedback and measure your brand’s image
Manage feedback and measure your brand’s image
All reviews at one place
Manage your brand’s reputation & never miss out important feedback from across different platforms.
AI response and review reply bot
Use powerful AI to compose responses for your reviews. Customizable cross channel review reply bot will reduce upto 80% of your workload.
Request reviews
Earn more reviews, get more visibility. Help your customers leave a review in 1 click instead of 10.
Template replies
Save valuable time with template replies. Send out custom thank-you notes and resolutions for reviews.
Assign reviews
Bring-in the right person for the job. Assign employees for resolving issues and taking up the conversation.
Custom notes with AI summary and labels
Find what you want, when you need it. Prioritize important reviews & add context with custom notes.
All reviews at one place
Manage your brand’s reputation & never miss out important feedback from across different platforms.
AI response and review reply bot
Use powerful AI to compose responses for your reviews. Customizable cross channel review reply bot will reduce upto 80% of your workload.
Request reviews
Earn more reviews, get more visibility. Help your customers leave a review in 1 click instead of 10.
Template replies
Save valuable time with template replies. Send out custom thank-you notes and resolutions for reviews.
Assign reviews
Bring-in the right person for the job. Assign employees for resolving issues and taking up the conversation.
Custom notes with AI summary and labels
Find what you want, when you need it. Prioritize important reviews & add context with custom notes.
Insights
Insights
Listen to what your customers have to say
Listen to what your customers have to say
All insights at one place
Comprehensive insights about your brand’s performance in one place, for better decision making.
Channel wise indepth analytics
See & learn what you are doing right. Or better yet, learn what you are doing wrong and take timely action.
Labels : Counts based on type
Add documents, videos, and images in your replies for clarity and better customer engagement.
Employee performance monitoring
Monitor your team’s performance and add accountability in managing customer interactions and social chats.
Detailed custom reports
Reports with insightful information tailored for your requirements. Detailed analytics that others cant provide.
All insights at one place
Comprehensive insights about your brand’s performance in one place, for better decision making.
Channel wise indepth analytics
See & learn what you are doing right. Or better yet, learn what you are doing wrong and take timely action.
Labels : Counts based on type
Add documents, videos, and images in your replies for clarity and better customer engagement.
Employee performance monitoring
Monitor your team’s performance and add accountability in managing customer interactions and social chats.
Detailed custom reports
Reports with insightful information tailored for your requirements. Detailed analytics that others cant provide.
All channels at one place!
Google My Business
SMS
Google's Business Messages
Web chat
Collect and respond to reviews from multiple Google My Business locations aka Google Business Profiles easily using all in one review dashboard of Cloodot. Know more.
