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Conversations from multiple channels in one inbox.

The ultimate customer interactions software for your team to nurture leads, provide support & address grievances of your customers through multiple channels.

Facebook

Business Messages

Google My Business

Web chats

SMS

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We never thought interacting with customers from multiple channels was this easy. Cloodot's analytics tools have helped us get better insights into our brand's performance and take necessary steps.
Afdhel Abdul Wahab
Founder - Indus go Group
We were having difficulty managing customer queries and reviews that we get from 100s of our locations. Cloodot has helped to make this process easy and efficient. It’s a wonderful product, it’s easy to use, and the results are fantastic.
Sunil Maddala
Director - Indus Motors
Critical user reviews usually came under our radar after escalations. But now, Cloodot is helping us to immediately attend to such reviews from all our outlets in one easy to use platform. It's ability to securely bring all relevant stake holders onboard for faster resolutions is a game changer!.
Shemir Muhammed
CEO - EVM Nissan, VW, Skoda
The interface provided by Cloodot is Very friendly and easy to use. The best part is the reports. We get insights into the performance of our customer relations team. Must say, that this is one of the best ‘reputation management’ tools that we have come across.
Sreekanth P V
Digital Marketing Manager - Kuttukaran Group

We never thought interacting with customers from multiple channels was this easy. Cloodot's analytics tools have helped us get better insights into our brand's performance and take necessary steps.
Afdhel Abdul Wahab
Founder - Indus go Group
We were having difficulty managing customer queries and reviews that we get from 100s of our locations. Cloodot has helped to make this process easy and efficient. It’s a wonderful product, it’s easy to use, and the results are fantastic.
Sunil Maddala
Director - Indus Motors
Critical user reviews usually came under our radar after escalations. But now, Cloodot is helping us to immediately attend to such reviews from all our outlets in one easy to use platform. It's ability to securely bring all relevant stake holders onboard for faster resolutions is a game changer!.
Shemir Muhammed
CEO - EVM Nissan, VW, Skoda
The interface provided by Cloodot is Very friendly and easy to use. The best part is the reports. We get insights into the performance of our customer relations team. Must say, that this is one of the best ‘reputation management’ tools that we have come across.
Sreekanth P V
Digital Marketing Manager - Kuttukaran Group

Unified inbox

Be present on all channels your customers prefer.

Connect easily with customers on Google search, Google map listings, Facebook messengers, WhatsApp messengers, Websites & SMS numbers from one inbox. learn more.

Organize

Tools to deliver the best customer experience.

Mark and follow-up important conversations. Attach context using custom notes. Custom labels to segment customers. Custom template replies for quicker engagement. learn more.

Collaborate

Leverage your team’s strength.

Your team is your brand’s strength. Hand over live conversations to the right members of your team for quicker resolutions. Deliver a delightful experience to every single customer every single time. learn more.

Focus on customers. We’ve covered everything else for you!

Mobile app

Our dedicated mobile app let you conveniently connect with your leads and customers on the go.

Template replies

Save a lot of time by creating templates for repititive replies. Creating organization wide templates also ensure consistency of information passed.

Assign Conversations

Hand over live conversations to relevant department or employees to provide quick and fool proof resolutions.

Permissions

Assign connections/channels to employees in any combination you like. You can decide who has access to which conversations or channels.

Custom labels and notes

Dealing with 100s of conversations can be confusing. Our custom labels allow you to segment and organize customers. Custom notes help you to attach context to each of your conversations.

Security

Eliminates need for individually inviting or giving access to each of your business’s original pages and listings. In Cloodot, your employees will have access to chats or reviews or both only depending on defined access type.

Analytics

Get a detailed report of conversations happening across different platforms. See performance of employees who handle conversations.

Make your online customer management process simple, more efficient & secure.

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