All Posts

How to setup away message on Google business messages


Published on September 15, 2023

Share on X
Share on Facebook
Share on Linkedin

Setting an "Away Mode" message on your Google Business Profile can be a valuable tool for managing customer expectations and ensuring your business maintains a professional online presence even when you're temporarily unavailable. In this short blog introduction, we'll explore the simple steps to create and customize an "Away Mode" message, helping you effectively communicate with your customers during your absence, enhancing their experience, and maintaining a strong online reputation for your business.

How to add away messages on Google business messages

Step 1: Sign into your Google Business Profile.

Step 2: In the dashboard, click on the "Messages" icon.

Step 3: On the Messages page, click the "Available" dropdown button on the left.

Step 4: Then, click on the "Away" option to edit automatic away messages.

Step 5: Craft the messages that you want to send to your customers while you are away.
Step 6: You can also schedule the timing of the messages using the "Schedule" option to customize the timing.

Step 7: Click on the "Save Changes" button to save your messages.

That's it. You can now edit and save your away messages on Google Business Messages.

What are the benefits of adding away messages to Google business messages? 

  • Improved Customer Communication: Away messages enable you to keep in touch with customers even when you are unavailable. This keeps customers informed and engaged.

  • Professionalism: It demonstrates professionalism and a commitment to customer service by acknowledging messages promptly, even when you can't respond immediately.

  • Manage Expectations: Away messages set clear expectations about response times, reducing customer frustration and potential misunderstandings.

  • Customer Retention: Keeping customers informed and engaged during your absence can improve customer loyalty and retention.

  • Improved Reputation: Maintaining responsiveness, even when away, helps maintain a positive online reputation for your business.

Managing your Google Business Profile can become an everyday task if you are running a small business or enterprise. However, managing them manually is often time-consuming and leads to an excessive workload. So, why not automate this process and not only manage Google Business Messages but also every other channel, such as WhatsApp, Facebook, Instagram, SMS, etc.?

Well, this is possible with Cloodot, where you can manage all your multi-channel chats, reviews, analytics reports, feedback, and marketing campaigns. Cloodot offers a suite of SaaS (Software as a Service) products that leverage AI and automation technologies to assist businesses in modernizing and simplifying their customer experience management through reviews and messaging

Sign up with cloodot to try it for yourself or schedule a demo call to learn more about cloodot. 

Related Articles

Subscribe to our newsletter

Attract More Customers with 5-Star Reviews