Cloodot packages
Limits
Contacts
Interaction credits
Default no of users available
Location/outlets/branches
Unlimited
12000
3
1
Additional not allowed
Unlimited
24000
5
1
Additional not allowed
Unlimited
Custom
Custom
Custom
Additional allowed
Channels
Google Reviews
Google Business messages
Facebook Chats & reviews
Whatsapp**
SMS**
Web-to-text Widget
Conversations
Conversations
AI Auto reply composing
Multi agent handover
Auto assignment
Reviews
Reviews
AI Auto reply compose
Review assignment
Review collection at outlets
Bot & Workflow Automations
Automatic review reply
Multi channel chatbot (Presets)
Interactive buttons (Except SMS)
Auto contact association
Auto resolution
Multimedia support
Auto labelling
Custom flows in chatbot
Custom info updation
AI extractions
Intelligent step skipping
Quality based lead prioritisation
Bulk Messaging Campaigns
Bulk messaging
Positive response auto flagging
Surveys
Feedback Surveys
Survey Automation
Contacts
All in one activity timeline
Bulk import and export
Leads table
Insights
Analytics
Custom in mail reports
Large dataset AI analysis
Basic
Advanced
Advanced
Billed separately
Management
AI Custom notes
Quick replies
Quick documents
Interactive rich cards
Custom labels
Custom fields
25
25
25
25
50
50
50
50
Unlimited
Unlimited
Unlimited
Unlimited
Onboarding and Support
E mail support
On-Call support
Live onboarding support
Dedicated account manager
Staff training