Question 1

What is Cloodot capable of?

Accepted Answer

Cloodot can help you manage chats and reviews from various online channels in a single window. Your can assign channels for your team mates to manage, in any combination you like. Using template replies, custom labels, custom notes, etc. you can make your customer engagement process easy and efficient. Cross platform analytics will help you to get in-depth insights into your brand's and your team's performance.

Question 2

What is Micro, Small, Big and Enterprise?

Accepted Answer

These are plan names. We have created plans based on requirements for different types of businesses. Micro is the most basic plan and enterprise is the most advanced of all, with several extra features and services.

Question 3

Which channels are supported in Cloodot?

Accepted Answer

We currently support, Google map review listing, Facebook, Google business messages, Instagram, Gupshup WhatsApp, Twilio WhatsApp, Twilio SMS and transactional SMS facility (outgoing only) for review request.

Question 4

What is a 'Connection'?

Accepted Answer

A Google map review listing or a Facebook page, or a Google business messages listing or a WhatsApp number or an Instagram page or an SMS number is called a Connection. eg: 2 Facebook pages + 1 WhatsApp number + 1 Google map review listing + 1 Instagram = 5 Connections.

Question 5

What is 'Users'?

Accepted Answer

Anyone who has signed up on Cloodot using a unique mail id is called as a User.

Question 6

Who will have access to your business's connections on Cloodot?

Accepted Answer

Person creating an organization in Cloodot on your business's behalf will be it's owner and an admin by default. Admin will have access to everything in cloodot. Admin can add other people as admins or users and decide which resources or connections do they have access to.

Question 7

Do you have a free plan?

Accepted Answer

No. However, we have a free trial of 7 days. Our 'Micro' package has a discounted pricing compared to other plans. This package is specially crafted for small businesses, keeping their financial capabilities in mind.

Question 8

Can I test all the features in a trial?

Accepted Answer

Our free trial offers you access to almost all features. Some enterprise features may not be accessible though. We can set you up with a trial that includes features from the higher plan. Just get in touch with us.

Question 9

Do I need a credit card to sign up?

Accepted Answer

No.

Question 10

What happens when my free trial ends?

Accepted Answer

After the 7-day free trial, you will be prompted to upgrade to a paid plan. Some, or all functionalities may be restricted without any notice if you dont upgrade to a paid plan. If you need more time to evaluate, get in touch with us for extended free trial.

Question 11

What if I pick the wrong plan?

Accepted Answer

No problem. You can switch plans at any time. We will adjust bills accordingly.

Question 12

How do your plans work?

Accepted Answer

We have 4 plans. Micro, Small, Big and Enterprise. Each plan differ by 3 fundamental factors. Number of connections allowed, no of users and types of features available. Each plan has default upper and lower limits for how many connections you can connect, how many users(agents) you can add and what all features you can use. For eg, Micro plan allows you to add upto 6 connections and 2 users.

Question 13

How much do you charge for each plan?

Accepted Answer

Each plan has a base price, for which you can add a certain number of connections and users by default. Additional users can be added to non Micro plans at an additional cost. You will have to move to a higher plan to add more connections. On Enterprise plan, you can decide how many connections and users you want.

Question 14

What if my team is big, but I need to add only few connections?

Accepted Answer

You can increase users number beyond the upper limit while staying on your preferred plan (Not allowed on Micro plan). However, each additional user will be charged.

Question 15

What if my team is small, but I have many connections to add?

Accepted Answer

You may move to a higher plan that has higher connections limit

Question 16

Do you offer any discounts?

Accepted Answer

Yes. Our annual plans come at discounted pricing. Please contact our team to know more.

Question 17

Is there any per review or per message charges?

Accepted Answer

No, we don't charge for any message that is sent or received except for review request messages. You will have to purchase message credits if you wish to send review requests as SMS. You will have to pay charges on Twilio or Gupshup if you connect Gupshup WhatsApp, Twilio WhatsApp and Twilio SMS channels.

Question 18

What are my payment options?

Accepted Answer

We support online payment methods including major credit cards and internet banking. We also offer direct account transfer facility. Contact support@cloodot.com to know more.

Question 19

What is free trial?

Accepted Answer

You'll have 7 days to try Cloodot for free. No strings attached. No credit card is required to start a trial.

Question 20

What currencies can I pay in?

Accepted Answer

Depending on your location, you can pay in U.S. dollars or in INR

Question 21

Are there contracts or commitments?

Accepted Answer

The minimum duration of all plans is one month. You can opt for six months, twelve months or twenty-four months or continue as long as you wish. If Cloodot doesn't fulfill your expectations, you can easily cancel at any time. The contract will then end after the running period. If you cancel before the end of a billing period, you can still access Cloodot until that billing period is over.

Question 22

Can i downgrade a plan?

Accepted Answer

Yes you can. We will adjust bills accordingly.

Question 23

Are there extra costs involved with the WhatsApp and SMS channel?

Accepted Answer

Yes. We use Gupshup and Twilio to provide you WhatsApp and SMS services. Charges are determined by Twilio and Gupshup. All these costs are independent of Cloodot's monthly charges. Aforementioned additional WhatsApp messages costs have to be paid to Twilio or Gupshup by yourself. Get in touch for more information.

Question 24

I'm not sure which plan is right for me.

Accepted Answer

Don't worry. Book a demo or Contact support@cloodot.com, we’ll help you to choose the plan that can provide best value for your business.

Question 25

Do you provide personalized demoes?

Accepted Answer

Yes. You may contact us and take an appointment. One of our product experts will join an exclusive online call to explain the platform and answer your questions.

Question 26

What is email support?

Accepted Answer

Support will be provided for all customers of Cloodot. You may contact us via email (support@cloodot.com) anytime you like. We will reply within 24 hours.

Question 27

What is dedicated accounts manager?

Accepted Answer

We allocate one of our team members for a brand if you are on enterprise plan. The brand manager will be your contact point for any kind of support that you need. Accounts manager will be available exclusively for your support, on demand.

Question 28

What is Onboarding support?

Accepted Answer

We will help you setup your Cloodot account if you are on Enterprise plan. Adding connections, adding users, creating template replies, assigning connections to users etc. will be done by our team. Enterprise plan has bundled onboarding support. If you are on other plans, you can still avail onboarding support at an additional cost. Speak with our team to know more.

Question 29

What is 'Management tools'?

Accepted Answer

Tools like custom labels, custom template replies, pinning and notes are called management tools.

Question 30

What is 'Template reply'?

Accepted Answer

Template replies are custom saved replies for quick filling of reply text field. You can save replies of your choice for repeated usage. Variables in template replies can bring personal touch to your replies, for eg, automatically fetch the sender's name and address the user, automatically fill corresponding agent's name in a single saved template reply, etc.

Question 31

What is 'Review request'?

Accepted Answer

After speaking with many businesses, one thing that everyone told us is 'We ask people to review us, but no one does. even if they are super happy with us'. Customers, however happy they are, wont take extra effort to search your business, click on it, find review button and drop a review. Only a hand full do so. That is why, in Cloodot, you can embed review request for multiple review listings, in a single trackable review request link and send it directly to their inbox (SMS, Facebook, WhatsApp, Google, Instagram). Using the link, they can choose their preferred platform to review you. With just a click, they reach directly to review writing section.

Question 32

What are 'Custom labels'?

Accepted Answer

Labels may be used to classify chats according to your needs. For eg, you may label chats as leads, enquiries, support etc. Going one step further, you can even create labels to represent sub categories of leads or support. You can then view numbers of conversations based on the assigned labels in the detailed analytics section. For eg, total no of leads that you got this month, total no of support requests placed today, etc.

Question 33

What is Analytics?

Accepted Answer

Analytics provide detailed cross platform insights into you brand's and team members' performance in form of graphs and tables.

Question 34

What are 'Custom reports'?

Accepted Answer

Custom reports may be called as analytics on steroids. We will generate analytical reports of your brand's performance with much more data than what is available directly under analytics section in Cloodot's dashboard. This is available only for Enterprise customers.

Question 35

How does WhatsApp and SMS work on Cloodot?

Accepted Answer

We use Twilio and Gupshup to provide WhatsApp. SMS services are provided using Twilio. You will have to set Twilio or Gupshup accounts on your own before you can add any such connections on Cloodot. Our support team will help you incase you need any assistance

Question 36

Can I connect my existing WhatsApp number?

Accepted Answer

Yes. Gupshup allows converting existing WhatsApp to API number. However, Twilio doesn't allow it for general, small volume users. As per latest information provided by Twilio, you need to purchase a new number from Twilio for WhatsApp.

Our pricing plans

Micro

Limits

Channels

Conversations

Reviews

Insights

Surveys

Customer History

Management

Onboarding and Support

Small

Limits

Channels

Conversations

Reviews

Insights

Surveys

Customer History

Management

Onboarding and Support

Big

Limits

Channels

Conversations

Reviews

Insights

Surveys

Customer History

Management

Onboarding and Support

Enterprise

Limits

Channels

Conversations

Reviews

Insights

Surveys

Customer History

Management

Onboarding and Support

Is your current online customer management process tedious, ineffective and costly? Cloodot can change that!!

Frequently asked questions

What is Cloodot capable of?

What is Micro, Small, Big and Enterprise?

Which channels are supported in Cloodot?

What is a 'Connection'?

What is 'Users'?

Who will have access to your business's connections on Cloodot?

What is 'Management tools'?

What is 'Template reply'?

What is 'Review request'?

What are 'Custom labels'?

What is Analytics?

What are 'Custom reports'?

How does WhatsApp and SMS work on Cloodot?

Can I connect my existing WhatsApp number?

Do you provide personalized demoes?

What is email support?

What is dedicated accounts manager?

What is Onboarding support?

Do you have a free plan?

Can I test all the features in a trial?

Do I need a credit card to sign up?

What happens when my free trial ends?

What if I pick the wrong plan?

How do your plans work?

How much do you charge for each plan?

What if my team is big, but I need to add only few connections?

What if my team is small, but I have many connections to add?

Do you offer any discounts?

Is there any per review or per message charges?

What are my payment options?

What is free trial?

What currencies can I pay in?

Are there contracts or commitments?

Can i downgrade a plan?

Are there extra costs involved with the WhatsApp and SMS channel?

I'm not sure which plan is right for me.

Company