Cloodot can help you manage chats and reviews from various online channels on a single screen. Your can assign channels for your team mates to manage, in any combination you like. Using template replies, custom labels, custom notes, etc. you can make your customer engagement process easy and efficient. Cross platform analytics will help you to get in-depth insights into your brand's and your team's performance.

These are package names. We have created plans based on requirements for different types of businesses. Small is the most basic plan and enterprise is advanced of all, with several extra features and services.

Google map listings, Facebook pages, WhatsApp numbers, SMS numbers etc. are called as channels. eg: One GMB listing is one channel.

We currently support, Google my business listings, Facebook, Twilio WhatsApp, Twilio SMS and transactional SMS facility (outgoing only) for review request.

Anyone who has signed up in Cloodot using a unique mail id is called as a User.

Person creating an organization in Cloodot on your business's behalf will be it's owner and an admin by default. Admin will have access to everything in cloodot. Admin can add other people as admins or users and decide who can do what at which location(s).

Tools like custom labels, custom template replies, pinning and notes are called management tools.

Template replies are custom saved replies for quick filling of reply text field. You can save replies of your choice for repeated usage.

After speaking with many businesses, one thing that everyone told us is 'We ask people to review us, but no one does. even if they are super happy with us'. Customers, however happy they are, wont take extra effort to search your business, click on it, find review button and drop a review. Only a hand full do so. That is why, in cloodot, you can send a single link via SMS to your customer, right in front of them. Using the link, they can choose their preferred platform to review you. With just a click, they reach directly to review writing section.

Labels may be used to classify chats according to your needs. For eg, you may label chats as leads, enquiries, support etc. Going one step further, you can even create labels to represent sub categories of leads or support.

Analytics provide cross platform insights into you brand's performance in form of graphs and tables.

Custom reports may be called as analytics on steroids. We will generate analytical reports of you brand performance with much more data that are not available directly under analytics section in Cloodot.

We use Twilio to provide WhatsApp and SMS services for you. You will have to set a Twilio account on your own before you can connect any Twilio channel on Cloodot.

No. As per latest information provided by Twilio, you need to purchase a new number from Twilio.

Yes. You may contact us and take an appointment. One of our representatives will meet you in person (Only in India), or will join an online session to explain the platform.

Support will be provided for all customers of Cloodot. You may contact us via email anytime you like. We will reply within 24 hours.

We allocate one of our team members for a brand if you are in enterprise plan. The brand manager will be your contact point for any kind of support that you need. Accounts manager will be available exclusively for your support, on demand.

We will help you setup your Cloodot account if you are in Enterprise plan. Adding channels, adding users, creating template replies, assigning channels to users etc. will be done by our team. Enterprise plan has bundled onboarding support. If you are on other plans, you can still avail onboarding support at an additional cost. Speak with our team to know more.

No. However, we have a free trial of 7 days. Our Small business package has a discounted pricing compared to other plans. This package is specially crafted for small businesses, keeping their financial capabilities in mind.

Our free trial offers you access to almost all features. Some enterprise plans may not be accessible. We can set you up with a trial that includes features from the higher plan. Just get in touch with us.

No.

After the 7-day free trial, you will be prompted to purchase a plan. Some or all functionalities may be restricted without any notice.

No problem. You can switch plans at any time. We will adjust bills accordingly.

We have 3 plans. Small, Medium and enterprise. Each channel differ by 3 fundamental factors. Number of channels, no of users, types of features available. Each plans have default upper and lower limits for how many channels you can connect, how many users you can onboard and how many features you can use. For eg, Small plan allows you to add upto 5 channels and 2 users.

Each plan has a base price, in which you can add a minimum number of channels and users. Additional channels and users will be charged. If any one of users or channels number hits upper limit, you will have to move to a higher base plan before you can add any more channels or users.

You can increase users number while staying on your preferred plan till you reach that plan's upper limit for allowed users number. However, each additional user will be charged based on base plan type.

You can increase channels number while staying on your preferred plan till you reach that plan's upper limit for allowed channels number. However, each additional channel will be charged based on base plan type.

Yes. If you pay for more than 6 months in advance, you will get discount. Please contact our team to know more.

No, we don't charge for any message that is sent or received except for review request messages. You will have to purchase message credits if you wish to send review requests as SMS. You will have to pay charges on Twilio if you connect Twilio WhatsApp and Twilio SMS channels.

Online payment methods include major credit cards. We also offer direct account transfer options. Contact sales@cloodot.com to discuss these options.

You'll have 7 days to try Cloodot for free. No strings attached. No credit card is required to start a trial.

Depending on your location, you can pay in U.S. dollars or INR

The minimum duration of all plans is one month. You can opt for six months, twelve months or twenty-four months or continue as long as you wish. If Cloodot doesn't fulfill your expectations, you can easily cancel at any time. The contract will then end after the running period. If you cancel before the end of a billing period, you can still access Cloodot until that billing period is over.

Yes you can. We will adjust bills accordingly.

Yes. We use Twilio to provide you WhatsApp and SMS services. Charges are determined by Twilio. All these costs are independent of Cloodot's monthly charges. Aforementioned additional WhatsApp messages costs have to be paid to Twilio by yourself. Get in touch for more information.

Don't worry. Contact sales@cloodot.com and we’ll help you to choose the plan that can provide best value for your business.