Cloodot
Cloodot

Products

Solutions

Features

Channels

Blog

Pricing

One app for all your online customer interactions.

Chats and reviews from multiple Google Business listings, Facebook pages,Instagram Pages, WhatsApp numbers, Webchats, SMS numbers etc in one inbox.

Facebook

Facebook

Whatsapp

Whatsapp

Business Messages

Business Messages

Google My Business

Google My Business

Instagram

Instagram

SMS

SMS

Case Study

Learn how Indus motors and Indus Go improved their online customer interaction management process using Cloodot!

Before Cloodot

1

Unorganized review management process

.

Non coordinated and decentralized.

.

Prompt review reply was non existent.

.

Review reply process was inconsistent and ineffective.

2

Inefficient chats management process

.

Too many unattended chats.

.

Confusing and tedious for agents.

.

Valuable manhours lost jumping between inboxes.

3

Inconvenience & Security concerns

.

Had to give all agents direct access to all original listings and platforms.

.

Agents wasted time on social media feeds.

4

Lack of cross channel performance data

.

Managers had no way of assessing overall performance of customer relations across web.

.

Lack of data to hold agents accountable.

Cloodot’s 5 step approach

Step 1

Brought every channels to one place

Brought chats & reviews from multiple Google Business Messages listings, Facebook messengers, WhatsApp numbers, Websites & SMS numbers to one inbox. Since Cloodot shows only chats and revews, time wasted by agents on news feeds was eliminated.

  • Convenience

    name
  • Confusion and tediousness

    name
  • Efficiency

    name
  • Unattended chats

    name

Step 2

Brought everyone to one place

All customer relations and executives were brought to one platform. Our permissions and access control systems let them decide who got access to what. Employees were able to manage multiple channels without having direct access to original dashboards of those platforms.

  • Security

    name
  • Convenience

    name
  • Unauthorized actions

    name

Step 3

Enabled collaboration among agents

Our conversation assignment system let them hand over live conversations among different departments and agents. This decreased communications delay and time taken for resolutions. Ability to bring right person to a conversation increased quality of information transfered. Moreover, ability to bring multiple agents to WhatsApp helped them scale conversations via WhatsApp.

  • Resolution time

    name
  • Interaction quality

    name
  • Conversations scale

    name

Step 4

Gave tools to get the best out of every agent

Introduced option to mark and follow-up important conversations, attach context on chats and reviews using custom notes, add custom labels to segment customers and use custom template replies for quicker engagement.

  • Efficiency

    name
  • Interaction quality

    name
  • Promptness

    name
  • Confusion and tediousness

    name

Step 5

Gave advanced brand performance insights

Provided managers with advanced visualizations of operations across every outlets which are otherwise not available on native dashboards. Detailed analysis of their business’s online reputation, customer interactions and team’s performance were also made available. The data helped them take positive and impactful measures. All of these brought more sense of accountability into agents which resulted in improved performance.

  • Accountability

    name
  • Performance

    name
  • Proactiveness

    name
  • Decisions quality

    name

Result

Slide 1 of 2
  • We never thought interacting with customers from multiple channels was this easy. Cloodot's analytics tools have helped us get better insights into our brand's performance and take necessary steps.

    We never thought interacting with customers from multiple channels was this easy. Cloodot's analytics tools have helped us get better insights into our brand's performance and take necessary steps.-image

    Afdhel Abdul Wahab

    Founder - Indus go Group

  • We were having difficulty managing customer queries and reviews that we get from 100s of our locations. Cloodot has helped to make this process easy and efficient. It’s a wonderful product, it’s easy to use, and the results are fantastic.

    We were having difficulty managing customer queries and reviews that we get from 100s of our locations. Cloodot has helped to make this process easy and efficient. It’s a wonderful product, it’s easy to use, and the results are fantastic.-image

    Sunil Maddala

    Director - Indus Motors

  • We never thought interacting with customers from multiple channels was this easy. Cloodot's analytics tools have helped us get better insights into our brand's performance and take necessary steps.

    We never thought interacting with customers from multiple channels was this easy. Cloodot's analytics tools have helped us get better insights into our brand's performance and take necessary steps.-image

    Afdhel Abdul Wahab

    Founder - Indus go Group

  • We were having difficulty managing customer queries and reviews that we get from 100s of our locations. Cloodot has helped to make this process easy and efficient. It’s a wonderful product, it’s easy to use, and the results are fantastic.

    We were having difficulty managing customer queries and reviews that we get from 100s of our locations. Cloodot has helped to make this process easy and efficient. It’s a wonderful product, it’s easy to use, and the results are fantastic.-image

    Sunil Maddala

    Director - Indus Motors

  • Critical user reviews usually came under our radar after escalations. But now, Cloodot is helping us to immediately attend to such reviews from all our outlets in one easy to use platform. It's ability to securely bring all relevant stake holders onboard for faster resolutions is a game changer!.

    Critical user reviews usually came under our radar after escalations. But now, Cloodot is helping us to immediately attend to such reviews from all our outlets in one easy to use platform. It's ability to securely bring all relevant stake holders onboard for faster resolutions is a game changer!.-image

    Shemir Muhammed

    CEO - EVM Nissan, VW, Skoda

  • The interface provided by Cloodot is Very friendly and easy to use. The best part is the reports. We get insights into the performance of our customer relations team. Must say, that this is one of the best ‘reputation management’ tools that we have come across.

    The interface provided by Cloodot is Very friendly and easy to use. The best part is the reports. We get insights into the performance of our customer relations team. Must say, that this is one of the best ‘reputation management’ tools that we have come across.-image

    Sreekanth P V

    Digital Marketing Manager - Kuttukaran Group

Trusted By industry leaders

popularBrandLogovisionBrandLogoindusBrandLogoABBismiBrandLogokuttukaranBrandLogoindusGoBrandLogomyGBrandLogoevmBrandLogoOxygenBrandLogo
Cloodot

+91 8129 118 419

hello@cloodot.com

Kerala Technology Innovation Zone,

Kinfra Hi-tech Park,Kalamassery,

Kerala 683503

FacebookTwitterLinked-inInstagram

Company

Blog

Privacy policy

T&C

Contact us

Careers

FacebookTwitterLinked-inInstagram

All rights are reserved @ cloodot pvt ltd 2021