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Published 202109-12-2021 in

How to manage customer interaction with an all-in-one inbox

10 min Read

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By Sameena

Content Writer

13 Reasons why your company needs an all-in-one inbox.

Why go for an all-in-one inbox? 

Just a simple question- are you struggling to connect to customers across platforms? I know you don’t need to think twice to say ‘yes'. Every business owner or industrialist faces this issue with customer relationship management in our digital age. Whether you have got a big business with several outlets or you’re just starting off, reaching out to customers is going to be the stumbling block for you. It’s essential to enhance your customer experience for a better online brand reputation

Nurturing leads, engaging with customers, collecting reviews… We know there are a lot of things racking your brain. You may find all of it exhausting and time-consuming.  

Do you know how effortless all of this can be with an all-in-one inbox? Imagine if there are no more tiring processes of collecting reviews or jumping from one window to another. Another main attraction? Convenience, of course. It’s so easy to navigate through your online reviews and conversations. Besides, nothing is easier than finding every review and chat in one place? Centralising your entire interactions makes your business more organised and efficient. Not sure yet?

Here are 13 reasons why your team needs an all-in-one inbox. 

1. Find every conversation and review in one place:

While talking about an all-in-one inbox, the first thing to say, of course, is about finding all chats and reviews in one place. You need a strong online presence to run a business in this digital age. No matter what type of brand you own, it’s important to connect to your customers. You know we’re not talking about just one channel. It’s about being updated in every single channel including social media that your potential customers use. To be on top, you’ll have to reach them out through channels like Google My Business, Whatsapp, Facebook, SMS, and Webchat. Then comes the question of handling all of these multiple channels at the same time. That’s why you need an all-in-one suite to balance all your interactions and manage all of them from one
place. 

2. Save your time and effort

Imagine the difference you can make if you can save hours you spend going back and forth across channels finding and responding to messages and reviews. Time is, inarguably, your best resource. With an all-in-one customer interaction tool, you can start connecting to your customers within seconds. Plus, you don’t even have to take half the effort to get the work done. You’ll see your reply rate skyrocketing with so little time and effort. 

3. No more confusion: 

You’re staring at a conversation somebody from your team left off. You’ve no idea what’s going on with that customer. You may have to depend upon a random guess or worse, you may end up spending so much time learning everything. One of the perks of having an omnichannel communication panel is that you can find the history and context of every conversation. Just go through the custom notes, you’re all set to deal with the conversation at hand. It’s a great way to communicate with your team too. 

4. Engage quickly, in a meaningful way

Competition is at its peak nowadays. You’ll run a risk of losing customers if you don’t engage with them quickly. When it comes to the omnichannel messaging platform, you can address grievances and concerns quickly. With tools like automated replies and template responses, you’ll find it easier to reply to reviews. You can make your customer support system more efficient by communicating clearly to your customers through media files. Whether it’s nurturing leads or answering queries, everything is much easier with a CRM software. 

5. Don’t miss reviews and messages anymore:

When there is a heap of messages and reviews, that too from all your channels, it’s natural to miss messages or leave reviews unaddressed. Even though you know how crucial it is to respond to reviews, both positive and negative, you may not always be able to keep consistency. You may even start losing customers, as they don’t receive feedback from you. Think about how different it will be if you have everything packed up neatly in one place and you’re constantly updated about all those conversations. If you can find everything in there, why fret about missing something important? 

6. Filter and label conversations:

Your conversations are not just one type. There may be leads, orders, feedback, and more. Wouldn’t it be so much easier if you can compartmentalise them into separate sections? Yes, with an all-in-one inbox, you find all of them neat and clean, classified into categories. 

7. Easily collect reviews:

Well, collecting reviews have always been troubling. The thought of nagging your customers for reviews cannot be more uncomfortable. What if you can do that easily with one click? What if your customers find it so convenient too, to leave a review? That’s exactly what we’re talking about. Without troubling your customers or employees, you can get reviews asking at the right time, in the right way. 

8. Assign tasks and decide who can do what:

It gets messy and confusing if there are lots of interactions and nobody knows what they’re doing. Besides, not all of your team members may be perfect for dealing with a specific conversation. The key is assigning the perfect person to handle each interaction. And yes, you can decide who gets access to what too. With this feature, you’ll be able to give specific permissions to each one of your team. 

9. Give rest to your security concerns:

If you need to manage all interactions of customers, you’ll be forced to give your employees access to the original channels and listings. Obviously, this brings security concerns. Again, you may have thought about what other choice you have rather than managing it all by yourself. Well, that’s not how it is. If you’ve got all your employees in one place, you don’t need to risk your security, right? 

10. Elevate your employee experience:

Your employees are maybe having a difficult time managing conversations and reviews. An omnichannel inbox can ease them a lot with tools like template response. They don’t have to switch from channel to channel as they can find everything in one place. Besides, they’ll love communicating among themselves and working together as a team. It’s all about the seamlessness of communication, with no distractions. Think about how convenient it will be for them if they can collect reviews with just one click. What took a lot of time before, now it’s just a matter of seconds! There’s more- you’ll be able to monitor the performance of your employees based on their interactions. 

11. Collaborate with your team, in a better way: 

You know just how important it is to work as a whole team to build a reputation. By using an all-in-one suite, you can get on board with your team to address queries, nurture leads, and deliver excellent customer support. From bringing all of the team members to one place and communicating within yourself, an all-in-one messaging platform will help you in collaborating with your team. 

12. Connect to your customers, wherever you’re:

Engage with your clients on the go with an easy-to-use mobile app. You can simply carry your customer interactions with you all in one place. No matter the channel of communication- such as SMS, Facebook message, or Webchat- provide a unified experience to your customers, wherever you are. 

13. Transform your customer experience:

Being there in all the important channels is one thing. Actively engaging with customers through all of those platforms is another. If you just concentrate on one platform or you can’t balance all of those channels together, it affects the overall customer experience. It’ll be bits and pieces but never a whole picture. Your company needs an omnichannel interaction platform to consistently engage with customers regardless of the channel they choose. Plus, an all-in-one inbox software can make your communication quicker, seamless, and impactful. Without breaking off the communication, you’ll be able to handle the chats smoothly. It’s about offering a centralised customer experience, no matter how your customer reaches you. The choice is between losing customers and gaining them. 

If you decide to go for an all-in-one inbox to offer excellent customer support, check out Cloodot. Choosing Cloodot will help you to stay on top, ahead of your competitors. By partnering up with Cloodot, you can offer a seamless customer experience, effortlessly. You can rest assured that you’re going to gain more customers and build a good reputation. It's about time to centralize customer interactions and keep going ahead with the demands of your customers. That's exactly what Cloodot is offering you. 

See for yourself how Cloodot has transformed the customer experience of Indus Go and Indus Motors.

Download case study 

Is your current online customer management process tedious, ineffective and costly? Cloodot can change that!!

Cloodot

+91 8129 118 419

hello@cloodot.com

Kerala Technology Innovation Zone,

Kinfra Hi-tech Park,Kalamassery,

Kerala 683503

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